General Manager

Byadmin-advice-ais

Location Aurora, ON

As the General Manager, you’re responsible for enabling our work, learn, and grow culture, for our customers and associates. You model to help our customers achieve their working and learning goals. You deliver financial results and achieving operational excellence. You foster an environment in which associates develop skills and knowledge, and where they feel engaged and empowered.

  • Provide leadership and shape the customer centric culture at our store.
  • Build your community network and nurture the customer experience.
  • Lead referral-based business development to grow sales and customer loyalty.
  • Drive and encourage team for referral-based business development
  • Provide team leadership through hiring, onboarding, coaching and development
  • Manage costs and meet all operational and financial metrics.
  • Manage and inspire the overall operational excellence and customer experience for your store. This includes overseeing all legislative and compliance standards are maintained.
  • Participate in district and regional initiatives, projects and meetings to learn and grow in your role as a leader.
  • Act as an agile change leader, embracing change and owning the change and communication plans to ensure successful execution.
  • Lead a culture of engagement through ongoing learning, talent development, succession planning and the use of the performance management processes in the store.
  • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.

Qualifications: 

  • 5 years of Retail Management experience (as a general manager or any other sector focused on customer experience)
  • Proven track record of achieving customer service excellence and driving sales results, while maintaining positive team culture
  • Focus on building partnerships and community
  • Advance-level in communication, able to inspire and lead a team
  • Be a dynamic, inspiring partner to our customers and for our associates

Benefits:

  • Health and Dental benefits
  • RRSP/DPSP
  • Performance bonuses
  • Learning & Development programs
  • And more…

Pls note: This role works in a retail store environment involving fast paced and some moderate physical aspects to the role in merchandising. This role involves walking for most of the day. We’ll also ask you to work a variety of shifts including evenings and weekends.